Courier Service Disclaimer – Incoming & Outgoing Freight
Please note that while ProbeLogic arranges courier services for the transport of your equipment, the actual delivery is carried out by a third-party freight provider.
Although we take great care in selecting reliable and professional couriers, ProbeLogic does not have direct control over the handling or transport conditions once items leave our premises (or until they arrive at our facility). As such, minor delays or unforeseen incidents during transit may occur. Therefore, we cannot accept responsibility for:
- Delays in delivery or pickup
- Damage to items during transit
- Loss, theft, or misplacement of goods
- Improper packaging by the customer or mishandling/misplacement by the freight provider
That said, all equipment sent via our arranged courier is covered under ProbeLogic’s insurance policy, offering peace of mind in the rare event of loss or damage during transit.
To further minimise risk, we recommend that all items are securely packaged, clearly labelled, and photographed prior to dispatch. We also encourage customers to inspect their items upon receipt and report any concerns to us as soon as possible.
By choosing to use ProbeLogic’s courier arrangement, you acknowledge and accept the above, and understand that while the courier service is managed externally, your equipment remains protected under our insurance coverage throughout the journey.